Account Conversion FAQs

<p>The conversion of accounts to the Flagler Credit Union (“Flagler”) system has been scheduled for June of 2024. While access to some services may transition at different intervals leading up to and through the account conversion, there should be no impact to your ability to use your account up to and through conversion.</p>

<p>In the months ahead, our systems integration may require a change to account numbers if there are duplicates between institutions.  We will work to minimize any changes made to accounts as we understand that this type of change may cause disruption.  We are committed to make any transition as smooth as possible so that you experience no interruptions in accessing your accounts.</p>

<p>Following account conversion, you will need to contact any business that you provided your account information to for ACH payments or deposits and provide your updated account number and routing number 272479919. We’ll provide you with more information as we get closer to account conversion.</p>

<p>You will receive a copy of our fee schedule in future correspondence. While you may notice different terminology and intervals at which fees may be charged, it is the goal of Flagler to keep total fee amounts the same or less than what was historically charged. You will be provided a minimum of thirty (30) days prior notice of any scheduled account or fee changes.</p>

<p>Flagler’s routing and transit number is 272479919.</p>

<p>Yes, you will continue to be able to use your current checks following the closing of the acquisition. You will be provided with new checks prior to or following account conversion. More details will be included in future correspondence.</p>

<p>Yes, you will continue to be able to use your current cards until account conversion in June of 2024. You will receive new card(s) and instructions in advance of the conversion, so that when the conversion occurs you will have card(s) ready to be activated and used.</p>

<p>You will continue to make loan payments to Flagler Bank, 555 Northlake Boulevard, North Palm Beach, FL 33408, until account conversion. Following conversion, you can also make loan payments at any Flagler full-service branch; by mail to Flagler Credit Union, PO Box 1635 Flint, MI 48501; or visit flaglercu.org for more options.</p>

<p>Until account conversion, you will continue to receive your monthly mortgage statements on the same date you did previously. If that date changes at account conversion, you will receive more detail in advance.</p>

<p>You will continue to receive the same statement you do now until account conversion.  Following the account conversion, you will receive your first integrated Flagler account statement<em>.</em></p>

<p>All certificate products will retain their structure and term when converted.</p>

<p>Any previously designated beneficiaries will follow the account when integrated with Flagler’s system.</p>

<p>Until the conversion of your account, expected to occur in June of 2024, you will need to conduct in-person banking at the four (4) current Flagler branches in Florida.  Following the conversion of your account, you will be able to conduct banking at all fifteen (15) of the combined institution’s offices, including all soon to be eleven (11) of Flagler’s branches in Michigan.</p> <p>For a full list of Flagler branch locations and hours, as well as Flagler ATM locations, visit flaglercu.org</p>

<p>After closing of the acquisition, Flagler Bank customers will be able to use ATMs at the former Flagler branches with their Flagler debit cards fee free without interruption.  Following the account conversion, you will be able to use any branch or ATM within Flagler’s network, using your new ATM card.</p> <p>For a full list of Flagler branch locations and hours, as well as Flagler ATM locations, visit flaglercu.org.</p>

<p>Yes, Flagler offers Voice Banking, an audio response system that allows access to account balances, history and more. This service is accessible when calling our toll-free number 866.388.7336, and it will be available after account conversion.</p>

<p>Flagler Bank’s current online and mobile banking will no longer be available after conversion. Online services will be available via Flagler’s online banking and mobile banking platforms after account conversion. A detailed communication about initial access will be sent in future correspondence.</p>

<p>Yes, Flagler supports Apple Pay, Google Pay and Samsung Pay.</p> <p><em>Apple Pay is a registered trademark of Apple, Inc. Google Pay is a trademark of Google LLC. Samsung Pay is a registered trademark of Samsung Electronics Co., Ltd.</em></p>

<p>To learn more about Flagler, go to any full-service branch<em>, </em>visit flaglercu.org or call our Member Service Center toll free at 800.521.3796. Also, follow us on Facebook, Instagram, LinkedIn and Twitter.</p>